If you are not completely satisfied you may return or exchange unused, undamaged merchandise in the original packaging, within 30 days, for a full refund of the cost of the merchandise. Refund will be credited to original method of payment.
Items purchased from a third-party retailer cannot be returned to Caskata. In addition, all sale, custom monogram, or otherwise special order pieces are considered final sale and are not eligible for refunds or exchanges.
Returns of any kind cannot be accepted after 30 days.
To return an item, please include the order receipt. Email firstname.lastname@example.org to advise that your return is on its way.
Returns must be packed well; we recommend using the original packing material or comparable material and insuring the return. We can not be responsible for items damaged or lost in transit.
Send returns to:
93 West Street
Medfield, MA 02052
If you need to return a gift, or have lost your receipt, please email Customer Service at email@example.com. In most cases you will be eligible to exchange merchandise without a receipt for an item of equal value or receive a merchandise credit. Please note, if your gift was purchased from a third party retailer we are unable to accept your return.
Should your online purchase from Caskata arrive damaged, please contact Customer Service at firstname.lastname@example.org.
We're here to help with all your questions, via email or by phone at 508.242.5573 between 9 a.m. and 5 p.m., EST, Monday-Friday.