If you are not completely satisfied you may return or exchange unused, undamaged merchandise in the original packaging, within 30 days, for a full refund, less shipping charges. Refund will be credited to original method of payment unless otherwise noted on the Return Processing Form.

Items purchased from a third-party retailer cannot be returned to Caskata. In addition, all sale, custom or otherwise special order pieces are considered final sale and are not eligible for refunds or exchanges.

Returns of any kind cannot be accepted after 30 days.

To return an item, include the order receipt and a completed Return Processing Form. For your convenience a UPS return label is included. If you choose to use this label a return shipping charge equivalent to your initial shipping charge will be deducted from your refund.

Please view the shipping table below to calculate the return shipping charge.

Merchandise Total

UPS Ground

Up to $100


$100.01 - $200.00


$200.01 - $300.00


$300.01 - $400.00


$400.01 - $500.00


$500.01 and up

10%  of merchandise total

If you choose to ship your return via an alternate method you will be solely responsible for the charges. Please email Customer Service at to obtain a Return Authorization (RA). RA numbers must be written on the outside of the package. Packages without a valid Caskata UPS return label or RA number will be refused and returned to you.

Returns must be packed well; we recommend using the original packing material or comparable material and insuring the return. Caskata is not responsible for items damaged or lost in transit.

Send returns to:

93 West Street
Medfield, MA 02052

If you need to return a gift, or have lost your receipt, please email Customer Service at to obtain an RA number. In most cases you will be eligible to exchange merchandise without a receipt for an item of equal or lesser value or receive a merchandise credit. Please note, if your gift was purchased from a third party retailer we are unable to accept your return.

Should your online purchase from Caskata arrive damaged, please contact Customer Service at Depending on the nature of the damage, you will either need to return the item or safely dispose of it. Caskata will ship you a replacement or allow you to exchange the item for one of equal or lesser value. You will not be charged for return or replacement shipping.

For additional questions related to returns contact Customer Service at or at 508.242.5573 between 9 a.m. and 5 p.m., EST, Monday-Friday.