If you are not completely satisfied you may return or exchange unused, undamaged merchandise in the original packaging, within 30 days, for a full refund of the cost of the merchandise. Refund will be credited to original method of payment unless otherwise noted on the Return Processing Form.
Items purchased from a third-party retailer cannot be returned to Caskata. In addition, all sale, custom or otherwise special order pieces are considered final sale and are not eligible for refunds or exchanges.
Returns of any kind cannot be accepted after 30 days.
To return an item, include the order receipt and a completed Return Processing Form. Please ship using UPS, USPS, or FedEx Ground.
Please view the shipping table below to calculate the return shipping charge.
If you choose to ship your return via an alternate method you will be solely responsible for the charges. Please email Customer Service at firstname.lastname@example.org to obtain a Return Authorization (RA). RA numbers must be written on the outside of the package. Packages without a valid Caskata UPS return label or RA number will be refused and returned to you.
Returns must be packed well; we recommend using the original packing material or comparable material and insuring the return. Caskata is not responsible for items damaged or lost in transit.
Send returns to:
93 West Street
Medfield, MA 02052
If you need to return a gift, or have lost your receipt, please email Customer Service at email@example.com to obtain an RA number. In most cases you will be eligible to exchange merchandise without a receipt for an item of equal or lesser value or receive a merchandise credit. Please note, if your gift was purchased from a third party retailer we are unable to accept your return.
Should your online purchase from Caskata arrive damaged, please contact Customer Service at firstname.lastname@example.org.
For additional questions related to returns contact Customer Service at email@example.com or at 508.242.5573 between 9 a.m. and 5 p.m., EST, Monday-Friday.