FAQs

Welcome to our new website. If you have any questions or comments that are not answered here, please email customerservice@caskata.com

Product Information

Where are your collections made?
Caskata Tableware is Made in the USA. Our potteries in Ohio and North Carolina hand-decorate our porcelain and bone china wares, painstakingly wrapping our designs around our plates, bowls and gift pieces in uniquely beautiful compositions. Caskata Artisanal Tableware products are made on lead-free porcelain and are hand-decorated with food-safe glazes (gold & platinum, blue, soft black, and red). Insignia C by Caskata products are made on lead-free bone china and are hand-decoorated with food-safe precious metals and glazes, and are safe for use in the dishwasher.

How do I care for my Caskata tableware?

Care cards with instructions are sent with all of our pieces with the following information.

Caskata Artisanal Tableware
Our gold &/or platinum (i.e. precious metal) decorated tableware is (of course) NOT microwave safe nor do we recommend putting it in the dishwasher; we recommend hand-washing instead for these precious metals. Our blue & white, soft black & white, and red & white pieces are all microwave- and dishwasher-safe.

Insignia C by Caskata
Our bone china Insignia C pieces are dishwasher-safe, however, like anything containing precious metal, they should not be used in the microwave.

Customer Service Information

Can I purchase gift certificates?
Yes. Gift certificates in any dollar amount are available for purchase by calling 508.242.5573.

How do I return my order?
Please refer to our Return Policy page. If you have any questions, please email returns@caskata.com.

What forms of payment do you accept?
We accept Visa, MasterCard, American Express, and PayPal.

Technical Support Information

Whom do I contact for technical support?
If you have any issues using our site, please let us know by emailing techsupport@caskata.com.

How do you protect my privacy?
Click here to review our Privacy Policy.

How do I contact you?
If you have any questions please email: support@caskata.com.