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FAQs

Product Information

Caskata dinnerware is made of lead-free porcelain, is decorated with food-safe glazes and is dishwasher and microwave safe. Our Luxe pieces are made on lead-free bone china, hand-decorated with food-safe precious metals and glazes, and are safe for use in the dishwasher, but not the microwave.

Where are your collections made?

We partner with artisanal makers around the globe, searching out the best decorators to help us with our complex curves and finely detailed, hand-decorated pieces. At present the majority of our dinnerware pieces are made with a team in Sri Lanka. We also work with artisans in India for bone china. Our Glassware comes from centuries-old glassblowers in the Czech Republic and Slovakia.

How do I care for my Caskata tableware?

Care cards with instructions are sent with all of our pieces with the following information.

Our porcelain pieces are all microwave and dishwasher safe. For pieces with gold or platinum decoration we recommend hand-washing and they should not be used in the microwave.

Our bone china pieces are dishwasher-safe, however, like anything containing precious metal, they should not be used in the microwave.

Our glassware is lead-free crystal, and we recommend hand washing. 

Our kitchen towels and napkins are 100% cotton or 100% Italian linen, machine washable, please do not bleach. Tumble dry and smooth with your hand to remove most wrinkles.

Customer Service Information

Can I purchase gift certificates?
Yes. Gift Cards are available in a variety of denominations.

How do I return my order?
Please refer to our Return Policy page. If you have any questions, please email customerservice@caskata.com.

What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Shop Pay, Affirm, and PayPal.

Can I adjust my order after checkout?
To make changes to an order after checkout (address change, gift note, etc), please contact customer service within 1 hour to insure we can adjust your order before it ships.

Technical Support Information

Whom do I contact for technical support?
If you have any issues using our site, please let us know by emailing customerservice@caskata.com.

How do you protect my privacy?
Click here to review our Privacy Policy.

How do I contact you?
If you have any questions please email: customerservice@caskata.com.