FAQs

Welcome to our new website. If you have any questions or comments that are not answered here, please email customerservice@caskata.com

Product Information

Where are your collections made?
Caskata Tableware is Made in the USA. We decorate our creamy white porcelain and bone china wares by hand, in our studios in Medfield, Massachusetts. We take care with each piece, painstakingly wrapping our designs around our plates, bowls and gift items to create beautiful, unique compositions. Caskata Artisanal Tableware products are made on lead-free porcelain and are decorated with food-safe glazes (gold & platinum, blue, soft black, and red). Insignia C by Caskata products are made on lead-free bone china, hand-decoorated with food-safe precious metals and glazes, and are safe for use in the dishwasher, but not the microwave.

How do I care for my Caskata tableware?

Care cards with instructions are sent with all of our pieces with the following information.

Caskata Artisanal Tableware
Our gold & platinum porcelain pieces are NOT microwave safe nor do we recommend putting it in the dishwasher; we recommend hand-washing instead for these precious metals. Our blue, red and white pieces are all microwave- and dishwasher-safe.

Insignia C by Caskata
Our bone china Insignia C pieces are dishwasher-safe, however, like anything containing precious metal, they should not be used in the microwave.

Customer Service Information

Can I purchase gift certificates?
Yes. Gift certificates in any dollar amount are available for purchase by calling 508.242.5573.

How do I return my order?
Please refer to our Return Policy page. If you have any questions, please email returns@caskata.com.

What forms of payment do you accept?
We accept Visa, MasterCard, American Express, and PayPal.

Technical Support Information

Whom do I contact for technical support?
If you have any issues using our site, please let us know by emailing techsupport@caskata.com.

How do you protect my privacy?
Click here to review our Privacy Policy.

How do I contact you?
If you have any questions please email: support@caskata.com.