FAQs

Product Information

Caskata Artisanal Tableware products are made on lead-free porcelain and are decorated with food-safe glazes (gold & platinum, blue, soft black, and red). Insignia C by Caskata products are made on lead-free bone china, hand-decorated with food-safe precious metals and glazes, and are safe for use in the dishwasher, but not the microwave.

Where are your collections made?

We partner with artisanal makers around the globe, searching out the best decorators to help us with our complex curves and finely detailed, hand-decorated pieces. At present the majority of our pieces are made with a team in Sri Lanka. 

How do I care for my Caskata tableware?

Care cards with instructions are sent with all of our pieces with the following information.

Caskata Artisanal Tableware
Our blue, black, red, pink and white pieces are all microwave and dishwasher safe. For pieces with gold or platinum decoration we recommend hand-washing and they should not be used in the microwave.

Insignia C by Caskata
Our bone china Insignia C pieces are dishwasher-safe, however, like anything containing precious metal, they should not be used in the microwave.

Customer Service Information

Can I purchase gift certificates?
Yes. Gift certificates in any dollar amount are available for purchase by calling 508.242.5573.

How do I return my order?
Please refer to our Return Policy page. If you have any questions, please email customerservice@caskata.com.

What forms of payment do you accept?
We accept Visa, MasterCard, American Express, and PayPal.

Technical Support Information

Whom do I contact for technical support?
If you have any issues using our site, please let us know by emailing customerservice@caskata.com.

How do you protect my privacy?
Click here to review our Privacy Policy.

How do I contact you?
If you have any questions please email: customerservice@caskata.com.